Terms and Conditions

The following General Terms and Conditions (GTC) apply to contracts for the rental of vacation properties and govern the legal relationship between the renter (guest), the owner (landlord), and the company “haventraum,” owned by Bianca Bütecke (agent), located at Kormoranweg 42, 27639 Wurster, North Sea Coast, and are accepted by you upon making a binding reservation. The owner is solely liable for the fulfillment of the landlord’s obligations. The company “haventraum” acts solely as an agent and provides rental services in the name and on behalf of the owner.

Landlord's Power of Attorney

(1) The broker is authorized by the landlord to enter into the lease agreement, to handle its execution, and to make all statements in connection therewith.
(2) The agent is authorized to receive payments, enter into contracts, and make bookings.
(3) The rental agreement is concluded—binding reservation—when the agent confirms the vacation rental you have requested. As a rule, confirmation is provided in the form of a booking confirmation that includes all essential terms of the agreement. In individual cases, particularly for last-minute requests, confirmation may be given by telephone.

Use / Guest Obligations

(1) The lease covers the property described in the lease agreement.
(2) All vacation rentals are fully furnished and equipped.
(3) Unless otherwise agreed, bed linens and towels are not provided. They can be provided for an additional fee. Cribs and high chairs are provided free of charge.
(4) The rental period specified in the booking confirmation is binding. No refunds will be issued for late or early departures.
(5) The vacation rental is made available only for the contractually agreed-upon number of people. Written permission is required, in particular, for additional people to stay overnight. The rental property may not be sublet by the tenant to third parties or otherwise made available to third parties, whether for a fee or free of charge. Any violation of this provision entitles the landlord to immediately terminate the lease; there is no entitlement to a refund of the rent paid.
(6) The tenant and his or her guests agree to treat the vacation rental and its contents with care.
(7) You are responsible for replacing any inventory that is damaged or goes missing during your stay; the same applies to any other damage to property within the rental unit. Any damage that occurs must be reported to the agent immediately.
(8) The guest is not authorized to carry out unauthorized repairs or corrections in the event of damage. If the guest’s or an accompanying person’s liability insurance does not cover the damage, the guest must pay for the damage in cash based on the replacement value.
(9) When booking a non-smoking property, smoking is strictly prohibited on the premises.
(10) Throwing parties, bachelor parties, or similar events is strictly prohibited.
(11) Barbecuing and using the fire pit are permitted only on the paved outdoor area designated for that purpose.
(12) Charging electric car batteries is not permitted.

Liability / Limitation

(1) Neither the agent nor the owner assumes any liability for the loss or theft of items or for damage to items brought in by the guest.
(2) The same applies to motor vehicles, motorcycles, bicycles, strollers, or similar items belonging to the guest and his or her companions, even if they are properly parked in the designated parking space, bicycle storage area, etc.
(3) The liability of the agent and the owner of the vacation rental is limited to damages resulting from willful misconduct or grossly negligent breaches of duty.
(4) The use of bicycles or playground equipment provided is, as a general rule, at one’s own risk.
(5) With regard to the use of DSL Internet access via Wi-Fi, the landlord assumes no liability for the provider’s uninterrupted service. Claims for damages due to service interruptions are excluded.
(6) The guest and his or her companions are responsible for all online activities during the period of use. Any visits to websites that may be relevant under criminal law are stored by the provider to the usual extent and can be traced accordingly.
(7) If, despite all due care on the part of the agent and the owner, or due to circumstances beyond their control (natural disasters, fire, explosion, damage to the property, vandalism, etc.) the vacation rental is not available as contractually agreed, their liability is limited to the amount of the agreed-upon and paid rental price.

Payments

(1) The renter is obligated to pay the agreed-upon booking price to the company “haventraum” for the property and any additional services that may have been booked.
(2) Upon completion of the booking, a one-time booking and processing fee of €30.00 is due.
(3) The agreed-upon prices include the applicable statutory value-added tax.
(4) The deposit specified on the booking confirmation, amounting to 20% of the total price, is due within 7 days of booking.
(5) The remaining balance must be paid by bank transfer no later than 4 weeks before arrival.
(6) Once payment is received, the reservation is considered binding.
(7) In the event of a payment delay of more than 14 days, the agent may terminate the agreement immediately without further cause.

Withdrawal / Cancellation

(1) Cancellation prior to the start of the rental period must be made in writing. In such cases, cancellation fees are due; if the property cannot be rented to another party, the following fees apply:
Up to 41 days before the start of the rental period: 20% of the total price, with a minimum of €50.00
Up to 30 days before the start of the rental period: 70% of the total price
Up to 14 days before the start of the rental period: 100% of the total price
(2) A fee of €50.00 applies for a booking change.
(3) We recommend purchasing travel cancellation insurance.
(4) Please note that the cancellation policies of the respective sales partners may differ from those stated here when making a reservation.

Arrival / Departure / Keys

(1) The rental property is expected to be available to the tenant starting at 4:00 p.m. on the agreed-upon arrival date.
In special cases, individual arrangements are possible.
(2) The keys will be handed over after “haventraum” has received full payment of the booking price. Full payment is a prerequisite for checking into the vacation rental.
(3) The tenant agrees to vacate the rental property by 10:00 a.m. at the latest on the contractually agreed departure date and to leave all keys in the rental property. In the event of lost keys, the tenant or the responsible accompanying person shall be fully liable.
If a key belonging to the locking system of a vacation rental or vacation resort is lost, the cost of replacing the locking system shall be borne by the renter or the responsible accompanying person.
(4) The tenant and his or her guests must leave the rental property in the following condition:
– Damage is reported
– All trash cans will be emptied
– Empty containers and scrap paper are disposed of
– The dishes are washed thoroughly and put away in their proper place
– the windows and doors are closed
(5) If the tenant fails to leave the property in accordance with these Terms and Conditions, the company “haventraum” reserves the right to assert claims for damages and reimbursement of expenses, particularly in the form of additional cleaning costs.

Pets

(1) Pets are allowed only by prior arrangement.

Guest Cards

(1) If a rental agreement is entered into, landlords and real estate agents in certain municipalities are required to provide the relevant municipality with your email address, mailing address, and the dates of birth, names, and ages of your traveling companions. The municipality collects this data to calculate the visitor’s tax (guest cards) in accordance with the Municipal Tax Act.
(2) This is also a prerequisite for entering into the contract.

Data Processing Notice Pursuant to Article 13 of the GDPR

(1) Your data will be stored exclusively for the duration of the statutory retention period. You have the right to have your data deleted at any time, provided this does not violate any statutory deadlines. Any additional use of the data—for example, for sending mail or emails, newsletters, or holiday greetings—requires separate consent.

As of June 1, 2024